Free standard shipping on orders over $99
Whether you're across town or across the country, we want your new gear to reach you quickly and safely so you can get out there and #EmbraceYourPace.
Standard
Free over $993–7 business days
Orders under $99 see the exact shipping cost at checkout.
Expedited
Calculated at checkout2–3 business days
For when you need your new pair before race day.
Local pickup
FreeReady in 2–4 hours
Pick up at our Glendale store and skip shipping altogether.
Shipping costs are calculated at checkout based on your order's weight and destination, so you'll always see the exact price before you pay. We currently ship to addresses within the United States.
Shipping details
Processing time
Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM Arizona time or on weekends begin processing the next business day.
We'll email you a confirmation when your order is placed and again with tracking once it ships.
During shoe launches, holidays, and big sale events, processing may take an extra day or two. We'll always do our best to get your order out the door fast.
Delivery times
Delivery times start once your order ships and are estimates from the carrier, not guarantees. Weather, holidays, and carrier delays can occasionally slow things down.
Free local pickup
Live nearby? Choose Local Pickup at checkout and skip shipping altogether. We'll email you when your order is ready at:
Tortoise & Hare Sports17570 N 75th Ave, Suite 605
Glendale, AZ 85308
- Monday–Friday
- 10:00 AM – 7:00 PM
- Saturday
- 10:00 AM – 6:00 PM
- Sunday
- 11:00 AM – 5:00 PM
When you come in, our fit specialists are happy to make sure everything fits just right before you head out. Pickup orders are held for 7 days.
Tracking your order
Once your order ships, you'll get an email with your tracking number. If your tracking hasn't updated in a few days or something looks off, email us at info@tortoiseandharesports.com and we'll look into it with the carrier.
Lost, stolen, or damaged packages
We carefully pack every order, but sometimes things happen in transit.
Damaged in shipping
Contact us within 7 days of delivery with a photo of the package and item, and we'll make it right.
Marked delivered but not received
Check with neighbors and around your property, and give it one business day, since carriers sometimes mark packages delivered early. If it still hasn't turned up, contact us and we'll work with the carrier to resolve it.
Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible and we'll try to update it before your order ships. We're not responsible for orders shipped to an incorrect address entered at checkout.
P.O. boxes and APO/FPO addresses
We can ship to P.O. boxes and APO/FPO addresses using USPS. Delivery times to these addresses may be longer.
Frequently asked questions
How do I get free shipping?
Standard shipping is free on orders over $99. The discount is applied automatically at checkout, so there's no code to enter. You can also choose Local Pickup at checkout to skip shipping costs on any order.
When will my order ship?
Most orders ship within 1–2 business days. Orders placed after 2:00 PM Arizona time or on weekends begin processing the next business day. During shoe launches, holidays, and big sale events, it may take an extra day or two.
How do special orders work?
Special orders are placed in store with one of our team members, who will help you choose the right size, width, and color.
Once your special order arrives, we'll call and email you to let you know it's ready for pickup. If you have questions in the meantime, you can reach us at 623-792-7900 or info@tortoiseandharesports.com.
Can I change or cancel my order?
Email us at info@tortoiseandharesports.com or call 623-792-7900 as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it. Once an order ships, we can't change it, but you can return eligible items under our 45-day return policy.
Why hasn't my tracking updated?
It can take up to 24 hours after you receive your shipping email for tracking to show movement, since the carrier needs to scan your package first. If it still hasn't updated after a few days, email us and we'll check with the carrier for you.
Will my order arrive in one package?
Usually, yes. Occasionally, items ship separately to get them to you faster. If that happens, you'll receive a tracking email for each package.
Do you ship outside the United States?
Not at this time. We currently ship only to addresses within the United States, including P.O. boxes and APO/FPO addresses.
What do I need to bring for local pickup?
Wait for your "ready for pickup" email, then bring your order number and the name on the order. Pickup orders are held for 7 days. If you need a little more time, just let us know.
Can someone else pick up my order?
Yes. Have them bring your order number and the name on the order. If you'd like, email us ahead of time with their name so we know to expect them.
Can I try on my shoes when I pick them up?
Absolutely. Our fit specialists are happy to make sure everything fits just right before you head out. If something isn't quite right, we can help you find a better option on the spot.
What if my package arrives damaged or I received the wrong item?
Contact us within 7 days of delivery at info@tortoiseandharesports.com with your order number and photos of the package and item. We'll make it right.
Questions?
We're here to help. Give us a call, send an email, or stop by and see us.
#EmbraceYourPace