We'd love to hear from you
Whether you have a question about fit, an order, or your next race, real people who love running and walking are here to help.
In the Arrowhead area. Open seven days a week.
How we can help
Store hours
- Monday–Friday
- 10:00 AM – 7:00 PM
- Saturday
- 10:00 AM – 6:00 PM
- Sunday
- 11:00 AM – 5:00 PM
We're closed on Easter, the Fourth of July, Thanksgiving, Christmas, and New Year's Day, and open 10 AM – 2 PM on Christmas Eve and New Year's Eve.
Coming in for a fitting
Stop in for our 5-Point Fit Process, which uses 3D foot scanning and hands-on expertise to help you find the right shoe for your feet and your goals. Plan on about 40 minutes so we can take our time with you.
No appointment needed. If you walk in before we close, we'll keep helping you until you're finished.
Questions about an online order
Have a question about an order, a return, or shipping? Email us at info@tortoiseandharesports.com with your order number, and we'll take care of you.
You can also find answers on our Shipping Policy and Returns & Exchanges pages.
Join the community
Follow along for new shoe launches, group runs, events, and a little everyday inspiration.
Sign up for our email list to be the first to hear about launch parties, community runs, and in-store events.
Frequently asked questions
What's the fastest way to reach you?
During store hours, give us a call at (623) 792-7900. Outside store hours, email us and we'll reply within 1 business day.
Can I ask for shoe advice by phone or email?
We love hearing from you, and we're always happy to answer questions by phone or email, whether it's about a product, your order, or what to expect when you come in.
When it comes to choosing the right shoe, though, we want to get it right for you, and that means meeting your feet in person. Every body moves differently. In the store, we can scan your feet, watch your gait, talk through your goals and any aches or past injuries, and have you try a few pairs side by side. A recommendation without all of that would just be a guess, and you deserve better than a guess.
So give us a call with any questions, then come see us. We'll take the time to find the pair that's truly right for you.
Can I call to check if you have a shoe in my size?
Yes. Give us a call with the brand, model, size, and width, and we'll check what we have in store.
If you're thinking about trying a new shoe or it's been a while since your last fitting, we'd love to see you in person first. Feet can change over time, and a quick fitting helps make sure the size and style you're asking about is still the best match for you.
How do I sign up for your email list?
Use the email sign-up at the bottom of our website, or ask any team member next time you're in the store. You'll be the first to hear about launch parties, community runs, and events.
Real people, ready to help
Call, email, or stop by. We can't wait to meet you.
#EmbraceYourPace