Fit Expert Level 1

What you'll do

Your shift

Reports to the Floor Manager and Assistant Managers

With customers

• First priorityThe customer who just walked in, or who's ready to be helped, always comes first.
• GreetWelcome every customer with a smile and keep the conversation friendly.
• AskAsk questions about how they move, what they love and what hurts, so you understand what they need today and down the road.
• FitTake customers through our 5-Point Fit Process and put shoes on their feet, working with 2–3 footwear customers at once.
• OutfitHelp customers find the footwear, apparel and accessories that fit their active lifestyle.
• Thank & inviteThank them for shopping at their local running store and invite them to an event, like our Donut Run or Sunday Yoga.

Keeping the store running

• RegisterRing up sales, process exchanges and returns, and place special orders on our POS system.
• InventoryHelp with pricing, markdowns and rolling inventory counts.
• RestockPut back every pair from your fittings, keep the shoe wall full and keep the store looking sharp.
• ChecklistKnow the day's checklist priorities. When the floor is quiet, there's always a task.
• Store goalsWork with the team to reach our store goals, shift by shift.
• LearnComplete 80 hours of training, then keep building your footwear, apparel and accessory knowledge every season.

What it takes

Requirements

• You LOVE to smile and brighten other people's day.
• You're passionate about fitness and a healthy lifestyle, at any pace.
• You enjoy constant conversation and stay upbeat when the store is packed.
• You move with urgency and gusto all shift, with customers and between them. You don't have to run fast, but you can't move slow on the floor.
• You lead with a servant heart, work as a team and use good judgment in every situation.
• You take initiative, communicate positively and love learning new skills.
• You welcome every customer, from every background and at every pace.
• You live our values: Service, Teamwork, Community and Innovation.
• You can walk 15,000 to 20,000 steps per shift, kneel and get up and down from the floor many times an hour, and carry stacks of shoe boxes, with or without reasonable accommodation.
• You can stand and move for your full shift. This role has very little sitting.
• You can work shifts between 8:30 a.m. and 8:30 p.m. and at least one full weekend shift every week.
• Part-time is 25–31 hours per week. Full-time is 32+ hours per week.
• High school diploma or GED.
• No footwear or register experience needed. We'll train you.
• Especially needed: you speak Spanish or sign ASL. Many of our customers will be glad to see you.
• A plus: studying kinesiology, exercise science or a related field. You'll see how hundreds of people move.