Returns & Exchanges

Our 45-Day Return & Exchange Policy

We want you to feel confident in the products you purchase from Tortoise & Hare Sports. If something isn’t working for you, bring or send it back within 45 days of purchase and our team will help determine the best next step.

New and Unworn Merchandise

New, unworn, and unused merchandise returned within 45 days of purchase may be eligible for a refund to the original form of payment.

Products must include their original packaging, tags, labels, accessories, and other materials included with the purchase.

Worn Merchandise

Sometimes you need to put a product to the test before knowing whether it is right for you.

Footwear or other merchandise showing reasonable signs of use may be eligible for an exchange or store credit when returned within 45 days of purchase. Eligibility is determined after the product has been inspected by a member of our team.

Worn merchandise is not eligible for a refund to the original form of payment.

All returns and exchanges are subject to approval by Tortoise & Hare Sports.

How to Make a Return or Exchange

Option 1: Return It at the Store

The fastest and easiest way to make a return or exchange is to visit us in person.

Please bring the item and your receipt or other proof of purchase to:

Tortoise & Hare Sports
17570 N 75th Ave, Suite 605
Glendale, AZ 85308

Store Hours

Monday–Friday: 10:00 AM–7:00 PM
Saturday: 10:00 AM–6:00 PM
Sunday: 11:00 PM–5:00 PM

No appointment or return form is required. Our team will inspect the product and help you with your return or exchange at the store.

Option 2: Return an Online Order by Mail

If you are unable to visit the store, please email info@tortoiseandharesports.com before mailing your return.

Include the following information:

• Your name
• Your order number
• The item you would like to return
• The reason for the return or exchange

After receiving instructions from our team, mail the item to:

Tortoise & Hare Sports – Returns
17570 N 75th Ave, Suite 605
Glendale, AZ 85308

Please package the item securely and use a shipping service that provides tracking. Tortoise & Hare Sports is not responsible for return packages lost or damaged in transit.

Original and return shipping charges are nonrefundable unless the product was defective or we made an error fulfilling your order.

Please allow 5–7 business days after your return arrives for it to be inspected and processed. You will receive an email once your return has been completed.

Items That Cannot Be Returned

The following items are not eligible for a return or exchange:

• Merchandise returned more than 45 days after purchase
• Items marked “Final Sale”
• Gift cards
• Used nutrition, hydration, or personal-care products
• Worn socks, underwear, or other intimate apparel
• Products damaged through misuse, neglect, improper care, or normal wear and tear
• Merchandise without sufficient proof of purchase
• Items not originally purchased from Tortoise & Hare Sports

Any additional product-specific exclusions will be identified at the time of purchase or on the applicable product page.

Electronics

Electronics—including GPS watches, headphones, and similar products—must be returned within 45 days in new condition with their original packaging, accessories, cables, manuals, and other included materials.

Opened or used electronics may be subject to the manufacturer’s return or warranty policy and may not qualify for a store return.

Defective Products

If you believe an item has a manufacturing defect, please bring it to the store or email us at info@tortoiseandharesports.com.

When emailing, please include:

• Your name and order number
• A description of the issue
• Photographs clearly showing the product and suspected defect

Our team will inspect the product and help determine whether it qualifies for a replacement, store credit, or manufacturer warranty claim.

Normal wear and tear, accidental damage, improper use, and damage caused by improper care are not considered manufacturing defects.

Refunds

Approved refunds for new and unworn merchandise will be issued to the original form of payment.

Depending on your bank or credit-card provider, it may take several additional business days for the refund to appear in your account after we process it.

If the original form of payment is unavailable, we may issue store credit instead.

Exchanges

Exchanges are subject to current product availability. If your preferred size, color, or style is unavailable, our team can help you select another product or issue store credit when appropriate.

For exchanges completed by mail, additional shipping charges may apply.

Proof of Purchase

A receipt or order number is the best way for us to locate and process your purchase.

If you no longer have your receipt, please contact us or visit the store. We may be able to locate your transaction using the information associated with the original purchase. Returns without verifiable proof of purchase may be declined.

Promotional and Discounted Merchandise

Discounted merchandise is eligible under our standard return policy unless it was marked “Final Sale” at the time of purchase.

Refunds and store credits are based on the amount originally paid—not the product’s current or full retail price.

Frequently Asked Questions

Can I return running shoes after wearing them?

Footwear showing reasonable signs of use may be eligible for an exchange or store credit if returned within 45 days. Worn footwear is not eligible for a refund to the original form of payment. All products must be inspected by our team before a return or exchange is approved.

What qualifies as new and unworn?

New and unworn means the product has not been used and remains in resellable condition with its original packaging, tags, labels, accessories, and other included materials.

Trying footwear on indoors does not generally make it worn merchandise, provided the shoes remain clean and show no visible signs of use.

Do I need the original shoe box?

Please return footwear in its original shoe box whenever possible. The shoe box is considered part of the product and should not be used as the shipping container. Place it inside a separate shipping box or mailing package.

Missing or damaged packaging may affect your eligibility for a refund.

What if I don’t have my receipt?

Visit the store or contact us. If we can verify the purchase in our system, we may still be able to help. Returns without verifiable proof of purchase may be declined.

Are sale items returnable?

Yes, unless the item was specifically marked “Final Sale.” Approved refunds or credits will be based on the price originally paid.

Can I return an online purchase at the store?

Yes. Eligible purchases made at tortoiseandharesports.com may be returned at our Glendale store. Bring the item and your order confirmation or order number.

Can I return an in-store purchase by mail?

Please contact us before shipping an in-store purchase. Our team will verify the transaction and provide return instructions if the product is eligible.

What if my order arrived damaged or incorrect?

Contact us as soon as possible at info@tortoiseandharesports.com or 623-792-7900. Please include your order number and photographs of the product and shipping package. If we made an error or the item was damaged in transit, we’ll help make it right.

Questions?

We’re happy to help you understand your options before you make a return.

Phone: 623-792-7900
Email: info@tortoiseandharesports.com

All returns and exchanges are subject to inspection and final approval by Tortoise & Hare Sports.